Contacting Your Management Team 

If you should need to contact someone on your management team, below are the names and emails for your community’s management team members. 

Community Manager: Star Smith, AMS starsmith@elite-mgmt.com 

Assistant Manager: Amanda Leuser  amandaleuser@elite-mgmt.com 

Collections:  Pam Albright ~ pamalbright@elite-mgmt.com ~ ext. 236 

If you wish to speak to a team member, please dial 919-233-7660 and select the correct extension or use the dial by first name directory.  Please be sure to leave a detailed message with your full name, community, and the reason for your call.  This will allow your management team to most efficiently respond to you. 

If a return call is necessary, please answer unknown numbers as they may not identify as Elite Management Professionals telephone numbers if team members are returning calls from outside of the office. 

Payments 

Please mail payments to PO Box 97454 Raleigh NC 27624-7454. 

Please make your check payable to Umstead Townhome Association, Inc..  

If you wish to drop off something at the Elite Management Professionals office such as an assessment payment or ARC request, there is an exterior drop box available for your convenience.  The drop box is located on the building facing the side of the right column when approaching the front entrance doors.  This box is checked multiple times each business day. 

There is also an interior drop box that may also be used during office hours. 

For efficiency, if you need to pick up an item, please contact your management team for availability prior to coming to the office.  Appointments are recommended and are appreciated. 

Office Address: 

4112 Blue Ridge Road Ste 100 Raleigh NC 27624 

Automatic Payment Options 

If you are interested in signing up for the Elite Management Professionals automatic draft (ACH) for your assessment payment, please complete the Auto-Draft form and return it to Elite Management Professionals. The form may be found in the Documents section of the website.  

Auto Drafts: accounting@elite-mgmt.com 

Submitting an ARC Request 

Architectural requests should be submitted as a single file as this is the Association’s permanent record of the requested change.  The list of required items is included on the form.  It is important that the request be complete as incomplete submissions will delay processing.  If you are not able to provide a single pdf file, you may mail your submission to Elite Management.  The ARC form may be found under Community Documents / Architectural Review Documents. 

 
Linking Multiple Accounts 
You may link your master/sub association accounts into a single log in, or you may link multiple property accounts together in a single log-in.  This applies only to Associations managed by Elite Management Professionals. 
Sign in to your first account.  Select My Property Information / My Profile.  Click "Register An Additional Property".  Complete the required information and when the registration is accepted, your accounts will be linked.  You will be able to toggle between accounts without needing to log out. The Switch Account toggle may be found at the top right of the screen by clicking your name. 

If you attempt to do this and have any trouble, please contact your management team at Elite Management Professionals for assistance. 

Please take notice that prior to filing any suit pursuant to 47C or 47F of the North Carolina General Statutes you may apply for voluntary mediation in accordance with N.C.G.S.7A-38.3F.