Management Team

• Community Manager: Debbie Haynes, AMS - jordanoaks@elite-mgmt.com - [%AssociationPhone%]
• Assistant Manager: Ashley Miller  ashleymiller@elite-mgmt.com 919-233-7660 ext 268
• Collections:  Lori VanDine lorivandine@elite-mgmt.com 919-233-7660  ext 203

Who to Contact at Elite Management

General HOA Questions

Email: jordanoaks@elite-mgmt.com

ARC Requests

• Submit architectural requests as a single PDF file to maintain a permanent record.
• Incomplete submissions may delay processing.
• Forms are available in the Community Documents > Architectural Review Documents section of the Resident Portal.
  Email: jordanoaks@elite-mgmt.com

Assessment Payments

• Mail Payments:
  PO Box 97454, Raleigh, NC 27624-7454

• Drop-Off Location:
  4112 Blue Ridge Road, Suite 100, Raleigh, NC 27624

  • Exterior Drop Box: Available 24/7
  • Interior Drop Box: Available during office hours
  • For Pickups: Schedule an appointment for efficiency

Collections Inquiries & Auto-Draft Setup

Collections Email: Lori VanDine ~ lorivandine@elite-mgmt.com ~ ext. 231

Auto-Draft Email: autodraft@elite-mgmt.com

Board of Directors

• President: Rajesh Puvvada
• Vice President/Secretary: Murali Potla
• Treasurer: Vishal Shah

Office Hours

• Monday – Thursday: 8:30 AM – 5:30 PM
• Friday: 8:30 AM – 1:00 PM
• Allow up to 48 hours for email responses. Emails received over weekends or holidays may take longer.

Residential Portal

• Access community documents (e.g., ARC guidelines, financial reports, board meeting minutes) by logging into the Resident Portal at www.elite-mgmt.com

Violation Reporting

• To Report a Violation:
  Include the date, time, and a clear picture of the violation. For multiple violations, label photos with addresses.

• Resolved/Corrected Violations:
  Email details to the management team for review.

• Errors in Violations:
  Email details to the management team for review.

Additional Information

Report an issue with sidewalks or public streets - Report a Concern | Apex, NC - Official Website

After-Hours Emergencies

• Phone: 866-814-4072
  • This number is for true emergencies only, not for work orders or general inquiries.