About Us - Westport at Twin Lakes Homeowners Association, Inc 264

Welcome to Westport at Twin Lakes Homeowners Association, Inc

Board of Directors

Michelle Blank, president

Regina Farren, vice president, treasurer, secretary

Joe Chandler, member at large

Association Email Address

westporttl@elite-mgmt.com

If you are reaching out regarding the pool or amenity center, or any questions/concerns related to the Master Association Twin Lakes, please re-direct your e-mail to victoriacheek@elite-mgmt.com.

Community Website

To view your community’s governing documents (Bylaws, CCRs, & ARC guidelines), Board meeting minutes, financial reports, Annual Meeting packets, violation notices, and account balances, please log into your homeowner portal on the community website: https://emp.cincwebaxis.com/264

Violations

Non-Due Process Violation Notices:
If the violation is resolved before the next inspection, it will be closed automatically. There is no need to submit proof of resolution.
Due Process or Fine Notices:
To close these violations, photographic evidence of compliance must be submitted via the homeowner portal. Please do not email proof of compliance to the management team.
Note: Violations at the Due Process Invitation, Due Process Response, or Fine stage will remain open on your account, even after resolution, for the life of the account.

Payments

You may pay your assessment using one of the following methods: 

· AutoDraft: This is a free service that drafts payments directly from your checking account and automatically updates when the yearly assessment changes. The AutoDraft form can be found on each community’s website under General Forms. Please submit the completed form to accounting@elite-mgmt.com. 

· E-Check: To pay via e-check, log into your homeowner account and select Pay Assessments from the left menu. There is a $1.99 fee for recurring e-check payments and a $2.99 fee for a one-time payment. Please note that this is not an AutoDraft service and will not automatically update when assessment amounts change. 

· Credit Card: To pay via credit card, log into your homeowner account and select Pay Assessments from the left menu. A 3.25% transaction fee applies to all credit card payments.

· Check/Bill Pay: This payment method is managed by the homeowner through their personal bank accounts. This form of payment will not automatically update if your assessment rate changes.

Collection Department (Name and Address Change)

If you have received a collection notice or need to change your address, please contact your association’s collection manager, Pam Albright, pamalbright@elite-mgmt.com | (919) 679-4269.

Insurance

Needing a COI or HOA insurance information, please submit a request a request directly to the agent: Lisa Powell (Lisa.Powell@MarshMMA.com ) and Renee Jones (Renee.Jones@MarshMMA.com ), Nationwide, Marsh & McLennan 800.598.7161

Reporting an Issue with an Animal

https://www.wake.gov/departments-government/animal-services/animal-control

Reporting a Street Light Outage

https://salor-web.duke-energy.app/#/home/map/ncsc/DEP

Real Estate Agents & Closing Attorney’s

We do not release information to third parties. Please submit a request through www.homewisedocs.com

Real Estate Inspection Reports

If your townhome is under contract and you have received an inspection report with items that need to be repaired by the HOA - (1) please download, from the homeowner portal, the maintenance responsibility matrix, (2) submit a work order request through the homeowner portal, (3) in the work order, list out the specific item(s) that need to be addressed. The management company will not read your report and create the work order.

Vendors

Please submit all invoices to eliteinvoices@payableslockbox.com.

Thank you,

Jason A. Wright, PhD, AMS, CMCA | (919) 679-4294

Community Association Manager
Oversees: Board, legal, vendor, and financial aspects of the HOA.

Kelly Forrestal | (919) 679-4293

Assistant Community Association Manager
Oversees: ARCs, violation, and general inquires of members of the HOA.

Our office hours are Monday through Thursday, 8:30 AM to 5:30 PM, and Friday, 8:30 AM to 1:00 PM.

In 2025, our office will be closed on New Year's Day, MLK Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, as well as Christmas Eve and Christmas Day.

Introducing the New Community App!