Welcome to Westport at Twin Lakes Homeowners Association, Inc

Board of Directors

Michelle Blank, president

Regina Farren, vice president, treasurer, secretary

Joe Chandler, member at large

WHO DO I CONTACT AT ELITE?

All Address Changes & Collections

Pam Albright, collections manager

pamalbright@elite-mgmt.com

Auto-draft Setup/Management

accounting@elite-mgmt.com

Pool Fobs, Amenities, or Master Association Concerns/Questions

Victoria Cheek, community manager
Twin Lakes (Master Association)

victoriacheek@elite-mgmt.com

ARC, Violations, Residential Work Orders, and Homeowner Portal Registration

Kelly Forrestal, assistant community manager

westporttl@elite-mgmt.com

Board Relations, Financial (non-collections), HOA Common Area Work Orders/Concerns, and Vendor Relations

Jason A. Wright, community association manager

westporttl@elite-mgmt.com

OTHER CONTACTS

Realtors, Closing Attorneys, Mortgage Providers, and Appraisers

Please visit www.homewisedocs.com to obtain information such as a statement of unpaid assessments or a lender or appraiser questionnaire.

Need to submit a vendor invoice?

Please submit to Eliteinvoices@payableslockbox.com

Does your community need a vendor package? Or are you a vendor submitting one?

Accounting@elite-mgmt.com

Have insurance-related questions?  Please see the homeowner portal, there you will find a document that says Insurance Agent.  Please direct all questions to the agent, whose contact information is listed.

ADDITIONAL INFORMATION

Afterhours Emergency Number:  919.634.4545

This is for true emergencies, not to report work orders or for general inquiries.

Residential Portal: Please remember, your community’s governing documents, including ARC guidelines, financial reports, board meeting minutes, and much more can be found by logging into your resident portal.  To search for your community, please visit our website www.elite-mgmt.com and enter the first 3 letters of your association in the middle of the homepage, you will then be directed to your community’s page.

If you are reporting a violation:  Your e-mail will be forwarded to our Inspection Team.  Please be sure you have included in your e-mail the date and time of the violation, and a clear picture of what you are reporting.  If reporting multiple property violations, please ensure your pictures are labeled.  

Resolved/Corrected violations:  If a violation has been resolved/corrected, please send a picture as proof and your account will be adjusted accordingly.

If you received a violation in error: Please know that we are all human and the mistake was not intentional. Please send us an e-mail and let us know.  We will either close the violation or mark it Verify for the next inspection.

OFFICE HOURS

Mon. – Thurs., 8:30am – 5:30pm

Fri. 8:30am – 1:00pm