About Us - The Village at Rolesville Homeowners Association, Inc 360

Welcome to The Village at Rolesville Homeowners Association, Inc

The Village at Rolesville Board of Directors

Amy Shoop, president (Term Expiring 12/31/24)

Troy Taylor, vice president (Term Expiring 12/31/2024)

Michael Dickhoff, treasurer and secretary (Term Expering 12/31/2026)

Amy Lee, member at large (Term Expiring 12/31/2025)

Community E-mail: var@elite-mgmt.com

Community Website through HOA: thevillageatrolesvillenc.com

Community Website through Elite

To view your community’s governing documents (Bylaws, CCRs, & ARC guidelines), Board meeting minutes, financial reports, Annual Meeting packets, violation notices, and account balances, please log into your homeowner portal on the community website: https://emp.cincwebaxis.com/360

Violations

If the violation is resolved before the next inspection, it will be closed automatically. There is no need to submit proof of resolution.
To close these violations, photographic evidence of compliance must be submitted via the homeowner portal. Please do not email proof of compliance to the management team.
Note: Violations at the Due Process Invitation, Due Process Response, or Fine stage will remain open on your account, even after resolution, for the life of the account.

ARCs

If you have submitted an ARC please know that your community’s ARC guidelines allow for up to 30 days for a response. Until you receive a final approval (or denial) please do not move forward with your project.

Payments

You may pay your assessment using one of the following methods: 

· AutoDraft: This is a free service that drafts payments directly from your checking account and automatically updates when the yearly assessment changes. The AutoDraft form can be found on each community’s website under General Forms. Please submit the completed form to accounting@elite-mgmt.com. 

· E-Check: To pay via e-check, log into your homeowner account and select Pay Assessments from the left menu. There is a $1.99 fee for recurring e-check payments and a $2.99 fee for a one-time payment. Please note that this is not an AutoDraft service and will not automatically update when assessment amounts change. 

· Credit Card: To pay via credit card, log into your homeowner account and select Pay Assessments from the left menu. A 3.25% transaction fee applies to all credit card payments.

· Check/Bill Pay: This payment method is managed by the homeowner through their personal bank accounts. This form of payment will not automatically update if your assessment rate changes.

Collection Department (Address and Name Changes)

If you have received a collection notice or need to change your address, please contact your association’s collection manager, Makayla Harris ~ makaylaharris@elite-mgmt.com ~ ext. 236.

Insurance

Needing a COI or HOA insurance information, please submit a request a request directly to the agent: hlachance@carterglassinsurance.com

Reporting a Parking Issue on a Public Street

Please contact the non-emergency line of your local police department or submit a report to the Town of Rolesville https://www.rolesvillenc.gov/report-concern

Reporting an Issue with an Animal

https://www.wake.gov/departments-government/animal-services/animal-control

Reporting a Street Light Outage

https://salor-web.duke-energy.app/#/home/map/ncsc/DEP

Real Estate Agents & Closing Attorney’s

We do not release information to third parties. Please submit a request through www.homewisedocs.com

Vendors

Please submit all invoices to eliteinvoices@payableslockbox.com

Thank you,

Jason A. Wright, PhD, AMS, CMCA | (919) 679-4294

Community Association Manager
Oversees: Board, legal, vendor, and financial aspects of the HOA.

Kelly Forrestal | (919) 679-4293

Assistant Community Association Manager

Oversees: ARCs, violation, and general inquires of members of the HOA.

Our office hours are Monday through Thursday, 8:30 AM to 5:30 PM, and Friday, 8:30 AM to 1:00 PM.

In 2025, our office will be closed on New Year's Day, MLK Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, as well as Christmas Eve and Christmas Day.

Introducing the New Community App!