Welcome to The Townhomes of the Preserve at White Oak Creek Owners Association, Inc.
Board of Directors
Jason Yeary, president
Jamie Phelps, secretary
David Nighorn, treasurer
WHO DO I CONTACT AT ELITE?
All Address Changes & Collections
Pam Albright, collections manager
Auto-draft Setup/Management
ARCs, Pool/Fobs, and Clubhouse
Jarrett Reynolds, assistant community manager for the master association
The Preserve at White Oak Creek (Master Association)
jarrettreynolds@elite-mgmt.com
Violations, Residential Work Orders, and Homeowner Portal Registration
Kelly Forrestal, assistant community manager
pwoth@elite-mgmt.com
Board Relations, Financial (non-collections), HOA Common Area Work Orders/Concerns, and Vendor Relations
Jason A. Wright, PhD, AMS, CMCA, community association manager
pwoth@elite-mgmt.com
OTHER CONTACTS
Realtors, Closing Attorneys, Mortgage Providers, and Appraisers
Please visit www.homewisedocs.com to obtain information such as a statement of unpaid assessments or a lender or appraiser questionnaire.
Need to submit a vendor invoice?
Please submit to Eliteinvoices@payableslockbox.com
Does your community need a vendor package? Or are you a vendor submitting one?
Have insurance-related questions? Please see the homeowner portal, there you will find a document that says Insurance Agent. Please direct all questions to the agent, whose contact information is listed.
ADDITIONAL INFORMATION
Afterhours Emergency Number: 919.634.4545
This is for true emergencies, not to report work orders or for general inquiries.
Residential Portal: Please remember, your community’s governing documents, including ARC guidelines, financial reports, board meeting minutes, and much more can be found by logging into your resident portal. To search for your community, please visit our website www.elite-mgmt.com and enter the first 3 letters of your association in the middle of the homepage, you will then be directed to your community’s page.
If you are reporting a violation: Your e-mail will be forwarded to our Inspection Team. Please be sure you have included in your e-mail the date and time of the violation, and a clear picture of what you are reporting. If reporting multiple property violations, please ensure your pictures are labeled.
Resolved/Corrected violations: If a violation has been resolved/corrected, please send a picture as proof and your account will be adjusted accordingly.
If you received a violation in error: Please know that we are all human and the mistake was not intentional. Please send us an e-mail and let us know. We will either close the violation or mark it Verify for the next inspection.
OFFICE HOURS
Mon. – Thurs., 8:30am – 5:30pm
Fri. 8:30am – 1:00pm
Introducing the New Community App!
The Townhomes of the Preserve at White Oak Creek Owners Association, Inc.
Managed by Elite Management Professionals