Welcome to Brook Manor Homeowners' Association, Inc.

Brook Manor is a community located in Holly Springs, off of Bass Lake Road. Our subdivision is less than five minutes from downtown, which boasts several great restaurants and a coffee shop, among other things. We are within walking distance of Bass Lake Park, Suggs Farm, and Womble Park.

Board of Directors

Mark Mazzotta, president/treasurer 

Don MacConnell, secretary

Tammera Hill, member at large

Laura Hartwick, member at large

JR Guzman, member at large

Ashley Moralez, member at large

Roger Orndorff, member at large

Community Email: brookmanor@elite-mgmt.com Emergency Line: 866.814.4072 (for pool and common areas issues only)

Community Website

To view your community’s governing documents (Bylaws, CCRs, & ARC guidelines), Board meeting minutes, financial reports, Annual Meeting packets, violation notices, and account balances, please log into your homeowner portal on the community website: https://emp.cincwebaxis.com/240

Violations

• Non-Due Process Violation Notices:
  If the violation is resolved before the next inspection, it will be closed automatically. There is no need to submit proof of resolution.
• Due Process or Fine Notices:
  To close these violations, photographic evidence of compliance must be submitted via the homeowner portal. Please do not email proof of compliance to the management team.
• Note: Violations at the Due Process Invitation, Due Process Response, or Fine stage will remain open on your account, even after resolution, for the life of the account.

ARCs

If you have submitted an ARC please know that your community’s ARC guidelines allow for up to 30 days for a response. Until you receive a final approval (or denial) please do not move forward with your project.

Payments

You may pay your assessment using one of the following methods:


• AutoDraft: This is a free service that drafts payments directly from your checking account and automatically updates when the yearly assessment changes. The AutoDraft form can be found on each community’s website under General Forms. Please submit the completed form to accounting@elite-mgmt.com.

• E-Check: To pay via e-check, log into your homeowner account and select Pay Assessments from the left menu. There is a $1.99 fee for recurring e-check payments and a $2.99 fee for a one-time payment. Please note that this is not an AutoDraft service and will not automatically update when assessment amounts change.

• Credit Card: To pay via credit card, log into your homeowner account and select Pay Assessments from the left menu. A 3.25% transaction fee applies to all credit card payments.
• Check/Bill Pay: This payment method is managed by the homeowner through their personal bank accounts.  This form of payment will not automatically update if your assessment rate changes.

Collection Department

If you have received a collection notice or need to change your address, please contact your association’s collection manager, Pam Albright, pamalbright@elite-mgmt.com.

Insurance

Needing a COI or HOA insurance information, please submit a request a request directly to the agent: vsmith@carterglassinsurance.com

Reporting a Parking Issue on a Public Street

Please contact the non-emergency line of your local police department.  

Reporting an Issue with an Animal

https://www.wake.gov/departments-government/animal-services/animal-control   

Reporting a Street Light Outage

https://salor-web.duke-energy.app/#/home/map/ncsc/DEP

Real Estate Agents & Closing Attorney’s

We do not release information to third parties. Please submit a request through www.homewisedocs.com  

Vendors

Please submit all invoices to eliteinvoices@payableslockbox.com

Thank you,

Jason A. Wright, PhD, AMS, CMCA

Community Association Manager
Oversees: Board, legal, vendor, and financial aspects of the HOA.

Kelly Forrestal

Assistant Community Association Manager
Oversees: ARCs, violation, and general inquires of members of the HOA.

Our office hours are Monday through Thursday, 8:30 AM to 5:30 PM, and Friday, 8:30 AM to 1:00 PM.

If you have received this message outside of business hours, your correspondence will be returned in the order it was received starting on the next business day. In 2025, our office will be closed on New Year's Day, MLK Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, as well as Christmas Eve and Christmas Day.